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Recognizing and handling suspicious login activity

Steps to identify and respond to unauthorized access Suspicious login activity can indicate unauthorized access to your account. Follow these steps to identify and address such situations:

  1. Review login notifications:

    • Signit sends email notifications for new logins or access attempts from unrecognized devices.
    • Check these notifications to confirm if the login activity was authorized.

  2. Monitor account activity:

    • Access your Account Activity section in Security Settings to view a log of recent logins, including device types, locations, and timestamps.

  3. Act on suspicious activity:

    • If you notice an unfamiliar login, immediately log out of all devices by clicking Log out from all devices in the Security Settings section.
    • Change your password to prevent further unauthorized access.

  4. Enable or update 2FA:

    • If 2FA is not already enabled, activate it immediately to add an extra layer of protection.
    • Update your 2FA method if you suspect it has been compromised.

  5. Contact Signit support:

    • If you suspect a breach or need further assistance, contact Signit support at support@signit.sa for help. Provide details about the suspicious activity for investigation.

By staying vigilant and following these steps, you can quickly respond to potential security threats and safeguard your account.