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How to Perform a Hard Reload, Clear Cache, and Clear Cookies on Desktop Browsers

From time to time, clearing your browser’s cache and cookies or performing a hard reload can help resolve issues with loading web pages. Below are detailed instructions for performing tasks on three popular browsers.

Google Chrome (Desktop)

1. Hard Reload

  • Open the webpage you are experiencing issues with.
  • Right-click the Reload button (🔄) in the toolbar or press F12 to open Developer Tools.
  • Once DevTools is open, right-click the Reload button again and choose:
    • Normal Reload (just refreshes the page).
    • Hard Reload (forces the page to load from the server, ignoring cache).
    • Empty Cache and Hard Reload (clears the browser's cache and forces a complete reload of the page).

2. Clear Cache and Cookies

  • Click the three-dot menu (⁝) in the upper-right corner of Chrome.
  • Navigate to Settings → Privacy and Security → Clear browsing data.
  • Select a time range (such as Last hour or All time).
  • Check Cookies and other site data and Cached images and files.
  • Click Clear data.

Microsoft Edge (Desktop)

1. Hard Reload

  • Open the page you need to reload.
  • Right-click the Reload button (🔄) or press F12 to open the Developer Tools.
  • Right-click the Reload button and select:
    • Normal Reload (simple refresh).
    • Hard Reload (forces a fresh page load without cached files).
    • Empty Cache and Hard Reload (empties the cache and reloads the entire page from scratch).

2. Clear Cache and Cookies

  • Click the three-dot menu (⁝) in the top-right corner.
  • Go to Settings → Privacy, search, and services → Clear browsing data.
  • Select a time range (e.g., Last 24 hours or All time).
  • Check Cookies and other site data and Cached images and files.
  • Click Clear now.

Safari (Desktop)

1. Hard Reload

  • Press Option + Command + E to clear the cache, followed by Command + R to reload the page.

2. Clear Cache

  • In the Safari menu, go to Safari → Preferences.
  • Click the Advanced tab and check the box for the Show Develop menu in menu bar.
  • Now, go to the Develop menu in the menu bar and select Empty Caches.

3. Clear Cookies

  • In Safari → Preferences → Privacy, click Manage Website Data.
  • Select either Remove All or choose individual sites and click Remove.

By following these instructions, you should be able to resolve most issues related to outdated cached content. If you continue to experience issues, feel free to reach out to our support team for assistance.