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How to contact support for API issues

Steps to escalate API-related problems to Signit support If you’re unable to resolve an API issue, reach out to Signit support for assistance. Here’s how:

  1. Prepare issue details:

    • Gather the following information:
      • API key (do not share it publicly but include it securely with Signit support).
      • Endpoint URL and request payload.
      • Response codes and error messages received.
      • Timestamp of the failed request.

  2. Contact Signit support:

    • Email the support team at support@signit.sa with the issue details.
    • Use the subject line “API Issue - [Brief Description]” for faster response.

  3. Follow up on the ticket:

    • After submitting your issue, you’ll receive a ticket number. Use this for future correspondence to track your request.

Tip: Provide as much detail as possible to help the support team diagnose and resolve your issue efficiently.