Changing Account Ownership in Signit
In Signit, each user has a unique account with their own associated documents. Due to this structure, it's not possible to transfer account ownership to an existing user, as doing so would create document conflicts.
Why Ownership Can’t Be Transferred to an Existing User
Each account in Signit is directly tied to a specific user and their documents. Changing the account email to one that already exists in Signit will cause a conflict in document ownership and access rights. For this reason, even our internal team cannot override this limitation.
Workaround Solution
If you need to change account ownership or centralize access, we recommend the following workaround:
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Log in to your Signit account at app.signit.sa.
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Click "Settings" from the side menu.
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Select "My Account", then navigate to the "Profile" section.
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Click the "Change" button next to the email field.
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Enter a general/shared email address (e.g.,
admin@yourdomain.com). -
Click "Save" to apply the changes.
Share the updated login credentials with the new intended owner, who can then log in and manage the account.
This method maintains document ownership while enabling the new user to access and manage the account.