Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Changing Account Ownership in Signit

In Signit, each user has a unique account with their own associated documents. Due to this structure, it's not possible to transfer account ownership to an existing user, as doing so would create document conflicts.

Why Ownership Can’t Be Transferred to an Existing User

Each account in Signit is directly tied to a specific user and their documents. Changing the account email to one that already exists in Signit will cause a conflict in document ownership and access rights. For this reason, even our internal team cannot override this limitation.

Workaround Solution

If you need to change account ownership or centralize access, we recommend the following workaround:

  1. Update the current account’s email address to a general/shared email (e.g., admin@yourdomain.com).

  2. Share the updated login credentials with the new intended owner.

  3. The new user can then log in and manage the account using the shared credentials.

This method keeps document ownership intact while providing the necessary access to a new user.

Important Notes

  • You can only assign account ownership to an email address not already registered in Signit.

  • If you want to fully transition the account to a new user, please ensure the new email address is not currently in use in our system.