--- title: Troubleshooting and common issues | Signit Help Center description: Troubleshooting and common issues --- [Skip to content](https://help.signit.sa/en/troubleshooting-and-common-issues#main-content) - [English](https://help.signit.sa/en/troubleshooting-and-common-issues) - [Arabic](https://help.signit.sa/ar/استكشاف-الأخطاء-الشائعة-وإصلاحها) English Show submenu for translations [![](https://help.signit.sa/hs-fs/hubfs/Z4MUO5azA13OIOuCoUMMd6HAfwCwhCLypw.png?width=100&height=75&name=Z4MUO5azA13OIOuCoUMMd6HAfwCwhCLypw.png)](https://app.signit.sa/en/dashboard) Open main navigation Close main navigation - - [English](https://help.signit.sa/en/troubleshooting-and-common-issues) - [Arabic](https://help.signit.sa/ar/استكشاف-الأخطاء-الشائعة-وإصلاحها) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Signit Help Center](https://help.signit.sa/en) 2. [Troubleshooting and common issues](https://help.signit.sa/en/troubleshooting-and-common-issues) # Troubleshooting and common issues ## System errors and performance - [What to do if Signit is slow or unresponsive](https://help.signit.sa/en/what-to-do-if-signit-is-slow-or-unresponsive) - [How to report a system error or bug](https://help.signit.sa/en/how-to-report-a-system-error-or-bug) ## Document issues - [Why the signer didn’t receive the signature request email](https://help.signit.sa/en/why-the-signer-didnt-receive-the-signature-request-email) - [How to Send A Reminder for signature request](https://help.signit.sa/en/how-to-resend-a-signature-request-1) - [How to correct participant information (name, email, phone)](https://help.signit.sa/en/how-to-correct-participant-information-name-email-phone) ## Login issues - [What to do if you can't log in to Signit](https://help.signit.sa/en/what-to-do-if-you-cant-log-in-to-signit) - [How to reset a forgotten password](https://help.signit.sa/en/how-to-reset-a-forgotten-password) - [How to resolve issues with two-factor authentication (2FA)](https://help.signit.sa/en/how-to-resolve-issues-with-two-factor-authentication-2fa) ## API troubleshooting - [Common API errors and how to resolve them](https://help.signit.sa/en/common-api-errors-and-how-to-resolve-them) - [How to fix failed API requests](https://help.signit.sa/en/how-to-fix-failed-api-requests) - [How to contact support for API issues](https://help.signit.sa/en/how-to-contact-support-for-api-issues) - [Troubleshooting](https://help.signit.sa/en/troubleshooting) - [Getting started](https://help.signit.sa/en/getting-started#main-content) - [Introduction](https://help.signit.sa/en/getting-started#introduction) - [Support and help](https://help.signit.sa/en/getting-started#support-and-help) - [Account setup](https://help.signit.sa/en/getting-started#account-setup) - [User roles and permissions](https://help.signit.sa/en/getting-started#user-roles-and-permissions) - [Document preparation and workflows](https://help.signit.sa/en/document-preparation-and-workflows#main-content) - [Adding participants](https://help.signit.sa/en/document-preparation-and-workflows#adding-participants) - [Preparing signature requests](https://help.signit.sa/en/document-preparation-and-workflows#preparing-signature-requests) - [Workflow customization](https://help.signit.sa/en/document-preparation-and-workflows#workflow-customization) - [Customizing document fields](https://help.signit.sa/en/document-preparation-and-workflows#customizing-document-fields) - [Sending documents and managing signature requests](https://help.signit.sa/en/sending-documents-and-managing-signature-requests#main-content) - [Bulk sending](https://help.signit.sa/en/sending-documents-and-managing-signature-requests#bulk-sending) - [Sending a signature request](https://help.signit.sa/en/sending-documents-and-managing-signature-requests#sending-a-signature-request) - [Using templates](https://help.signit.sa/en/sending-documents-and-managing-signature-requests#using-templates) - [Document tracking and management](https://help.signit.sa/en/document-tracking-and-management#main-content) - [Downloading and printing documents](https://help.signit.sa/en/document-tracking-and-management#downloading-and-printing-documents) - [Managing active documents](https://help.signit.sa/en/document-tracking-and-management#managing-active-documents) - [Document tracking](https://help.signit.sa/en/document-tracking-and-management#document-tracking) - [Document sharing and collaboration](https://help.signit.sa/en/document-tracking-and-management#document-sharing-and-collaboration) - [Advanced features](https://help.signit.sa/en/advanced-features#main-content) - [Automation and advanced workflows](https://help.signit.sa/en/advanced-features#automation-and-advanced-workflows) - [Custom branding](https://help.signit.sa/en/advanced-features#custom-branding) - [Signature and stamp customization](https://help.signit.sa/en/advanced-features#signature-and-stamp-customization) - [Account and security](https://help.signit.sa/en/account-and-security#main-content) - [User profile management](https://help.signit.sa/en/account-and-security#user-profile-management) - [Language settings](https://help.signit.sa/en/account-and-security#language-settings) - [Managing users and permissions](https://help.signit.sa/en/account-and-security#managing-users-and-permissions) - [Account security](https://help.signit.sa/en/account-and-security#account-security) - [Reports and insights](https://help.signit.sa/en/reports-and-insights#main-content) - [User activity reports](https://help.signit.sa/en/reports-and-insights#user-activity-reports) - [Dashboard overview](https://help.signit.sa/en/reports-and-insights#dashboard-overview) - [Document reports](https://help.signit.sa/en/reports-and-insights#document-reports) - [API & third party integrations](https://help.signit.sa/en/api-third-party-integrations#main-content) - [API overview](https://help.signit.sa/en/api-third-party-integrations#api-overview) - [API usage and examples](https://help.signit.sa/en/api-third-party-integrations#api-usage-and-examples) - [Integrations with third-party platforms](https://help.signit.sa/en/api-third-party-integrations#integrations-with-third-party-platforms) - [Troubleshooting and common issues](https://help.signit.sa/en/troubleshooting-and-common-issues#main-content) - [System errors and performance](https://help.signit.sa/en/troubleshooting-and-common-issues#system-errors-and-performance) - [Document issues](https://help.signit.sa/en/troubleshooting-and-common-issues#document-issues) - [Login issues](https://help.signit.sa/en/troubleshooting-and-common-issues#login-issues) - [API troubleshooting](https://help.signit.sa/en/troubleshooting-and-common-issues#api-troubleshooting) - [Frequently asked questions (FAQs)](https://help.signit.sa/en/frequently-asked-questions-faqs#main-content) - [General (FAQs)](https://help.signit.sa/en/frequently-asked-questions-faqs#general-faqs) [![Chill listening crop-3](https://help.signit.sa/hs-fs/hubfs/SIGNIT%20LOGO%20BILINGUAL%20-%20Banner.png?width=76&height=24&name=SIGNIT%20LOGO%20BILINGUAL%20-%20Banner.png "Chill listening crop-3")](http://signit.sa) Riyadh, Saudi Arabia Copyright © 2025, Signit for Information Systems Technology